Returns & Refunds

Start a return or report a problem

Email [email protected] before sending anything back. Include your order number, the item, a clear description of the issue and photos or video where useful. We will confirm the next step and provide the correct return instructions.

Please do not send a return to a manufacturer or an unconfirmed address. Unauthorised returns can be delayed or lost.

Faulty, damaged or incorrect goods

Goods sold for personal or household use in New Zealand must be of acceptable quality, match their description, be fit for an agreed purpose and arrive within a reasonable time and in good condition. If these guarantees are not met, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and the Consumer Guarantees Act.

• Contact us as soon as you notice the issue and stop using the product if continued use may cause damage or create a safety risk.
• For transit damage or an incorrect item, prompt photos of the parcel, label and product help us resolve the claim. A request to contact us promptly does not remove your statutory rights.
• Where a confirmed fault is covered by New Zealand consumer law, SKMAX FPV will also meet reasonable return costs where required.

Change-of-mind returns

New Zealand law does not automatically require a retailer to accept a return because a customer changed their mind. SKMAX FPV may approve a change-of-mind return when you contact us within 30 days after delivery and all of the following apply:

• The item is unused, uninstalled, unsoldered, unflown and in resalable condition.
• All original packaging, accessories, manuals, seals and labels are present and undamaged.
• You provide the order number or another valid proof of purchase.
• We authorise the return before it is sent.

Gift cards, clearance items, opened batteries, used consumables and products customised or specially ordered for you are not eligible for change-of-mind returns unless we agree otherwise. These exclusions do not apply where a legal remedy is required for faulty or misdescribed goods.

FPV-specific damage and compatibility

FPV equipment can be damaged by crashes, incorrect installation, reversed polarity, unsuitable firmware, water, excessive voltage or current, poor soldering and battery misuse. A remedy is not required where the problem was caused by misuse, an unauthorised modification or failure to follow clear product instructions. If you are unsure about compatibility or installation, contact us before powering the item.

Products that have been soldered, cut, flashed, modified or flown can still qualify for a legal remedy when the modification did not cause the fault. We assess each case on its facts.

Return delivery, inspection and refunds

• Use protective packaging and a tracked service. Remove LiPo batteries from equipment unless we specifically authorise their return and provide safe-shipping instructions.
• For approved change-of-mind returns, you pay return delivery and the original delivery charge is not refundable unless required by law.
• We aim to inspect a returned item within five business days after it arrives.
• Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to show the credit.
• If a returned item does not meet the approved change-of-mind conditions, we will contact you before deciding the next step.

Cancellations

Contact us immediately if you need to cancel an order. If the order has not entered packing or dispatch, we will try to cancel it and refund the payment. Once it has been dispatched, the returns rules above apply.

Need help?

Email [email protected], visit our Contact page, or use Support Tickets in My account.